In order to sell you items from our online store, we are required by law to securely store some of your personal data. This is your contact information along with any addresses you supply. We won't use your data for any purpose other than fulfilling your order. We never store any of your financial information. We may need to pass your data securely to our trusted third party providers to help us to complete your order.
SHIPPING - POSTAGE AND PACKING
Shipping is calculated at checkout depending on the weight of the items (this is preset in our systems).
All items over £6 will be sent by recorded post or courier service and a signature will be required. Items will usually be posted out 2-3 business days after payment has been made. The item will then be subject to the postal service's usual shipping times.
**JEWELLERY IS NON-REFUNDABLE**
Buyers have 7 days after receipt (post signed for date) to request a return, OTHER THAN FOR JEWELLERY WHICH IS NON-REFUNDABLE. Items must then be sent back within a further 7 days (proof of postage will be required). Outside of these timelines, returns will not be accepted. Refunds will also not be made for returned items lost in the post if the buyer is unable to provide evidence of the returned postage and tracking number.
You are responsible for any damage incurred by items during the return shipment. We therefore strongly recommend that you send the products well packaged, in good condition and in their original box and/or packaging.
If possible, please provide us with a tracking number for the return shipment.
If a returned item is shipped internationally, mark as "RETURNED GOODS" to avoid any Customs charges. We are not responsible for any charges imposed on packages returned by Customs.
Unless otherwise agreed upon, the refund will be processed through the same payment method you used to make your original purchase.
If the product or packaging is used or damaged, we reserve the right to deduct any depreciation in value when refunding the product.
Outgoing and return postage and packing charges will NOT be refunded unless the item is damaged - we take photos of each item before wrapping and quality check each so you should not received a damaged item. If however you believe you have, please send photos and we can compare.
ALL RETURNS MUST BE MADE VIA RECORDED SIGNED FOR POSTAGE IN THE ORIGINAL PACKAGING AND PACKED WITH EXTREME CARE TO AVOID ANY DAMAGE. Return recorded/signed for postage must be paid for by the buyer and the tracking number provided to Sentient. Sentient will not refund return postage fees other than in the event of damage not caused by the buyer - see section below on damaged items.
Upon receipt of a return, SENTIENT will inspect the item to ensure it is returned in perfect condition. PLEASE ensure you handle prints and artwork very carefully - any damage will result in the return request being denied i.e. no refund will be given. All items are checked by SENTIENT prior to being dispatched to any buyer and photographic evidence is taken to show the condition of the item prior to being posted so that upon receipt of a return, the item can be checked to ensure no damage has occurred.
Take particular care when handling fine art prints as these can easily be damaged by finger prints and clothing brushing against them.
SENTIENT quality checks every print prior to posting. Photographic evidence is taken of each print to record the quality. In the event of a claim of damage, SENTIENT will require the buyer to send photographic evidence of the damage so this can be compared with the photograph taken by SENTIENT prior to postage. Refunds for damaged items will be made only where the damage is evident in the photographic evidence made prior to dispatch from SENTIENT. Damages created by the buyer i.e. which were not evident in the original photo will not be refunded unless clearly caused via postal damage.
SOME KEY GALLERY POLICIES
1. Terms Of Business for artists
- All artists that we approach to exhibit with us will be required to sign (along with us too) a Terms of Business detailing services provided, social media coverage, postage, damage etc and the basis on which we will work with artists.
2. Unsolicited approaches by artists and designers
-Unfortunately we do not have time to respond to unsolicited approaches from artists and makers. Please be advised that we will not reply to your communications here, via email or over social media. We apologise for this but due to the volume we receive it is not possible to reply. We regularly look for new artists and makers so if we want you we will find you and contact you. Please do not send repeated unsolicited chaser messages.
- We appreciate very much the kindness of gifts. However, please note that any works gifted to the gallery without request (unsolicited, surprise etc), will not be accepted where there is, or appears to be, an expectation we will exhibit the items, promote them on social media or through other channels or in some way provide something in return. There are no demands, favours, return gifts, coverage or promises made for unrequested gifts, including those gifts which we do accept.
We also have contractual agreements with our artists regarding social media coverage. Rebecca determines what is exhibited in the gallery and on social media channels.